Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
How long will it take for my order to ship?
Most of our pieces are handcrafted to order. Standard orders typically ship within 5-7 business days. For custom designs or engagement rings, please allow 3-4 weeks for production.
What is your return and exchange policy?
We accept returns and exchanges on unworn, non-custom items within 14 days of delivery. Please note that custom-made pieces, engraved items, and resized rings are considered final sale.
Do you offer resizing for rings?
Yes, we offer one complimentary resizing for most rings within 30 days of purchase. Some eternity bands or intricate settings may not be resizable; please contact us for specific inquiries.
What materials do you use in your jewelry?
We use high-quality, ethically sourced materials, including recycled 14k and 18k gold, sterling silver, and conflict-free diamonds and gemstones.
Do you offer international shipping?
Yes, we ship to most countries worldwide via insured international carriers. Shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my Rebekah Brooks jewelry?
To maintain the brilliance of your jewelry, we recommend cleaning it with mild soap and a soft brush. Avoid exposure to harsh chemicals, perfumes, and lotions, and store your pieces in a dry, cool place.